As a Pulse Energy customer, you can receive a 20% discount off your pet insurance, and almost 10% off car insurance, plus a complimentary first month worth up to $100!*
Frequently asked questions
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Who do I contact if I have a question about my insurance cover?
All enquiries about your Cove policies, including billing and claims, can be directed to the Cove team directly. You can reach the team via the Contact page on our website.
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How will I be billed for my insurance with Cove?
When purchasing an insurance policy with Cove, you will be billed directly by Cove at the frequency you select when purchasing your policy online. You have the option of paying your policy monthly or annually. Note that your Cove policies will be billed separately to your Pulse Energy account.
If you have billing enquiring please contact the Cove team here.
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How do I make a claim?
You can lodge a claim online directly with Cove, or call Cove on 0800 268 347 and select option 1 to be put through to the claims team. Lodging a claim online is quick and easy, more so if you do this from within your My Cove account.
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Will I receive a discount if I am already a Cove customer?
If you are an existing Cove customer and would like to apply the Pulse Energy discount, please get in touch with the Cove team via our Live Chat or by sending your Pulse Energy customer number to support@coveinsurance.co.nz
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Is this partnership going to be a long-term arrangement?
Your Cove discounts will apply during the period you are an active Pulse Energy customer. This is further explained in the offer Terms & Conditions.
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What happens to my premium if I am no longer a Pulse Energy customer?
The discounts apply only while you hold an active account with Pulse Energy. If you are no longer a Pulse Energy customer, your premiums may revert to the standard amount without discounts. This is further explained in the offer Terms & Conditions.
Making a claim
If you have an insurance policy through Cove and would like to lodge a new claim, or speak to us about a claim, use one of the options below.
Claims lodged online outside of standard working hours will be acknowledged the following working day. Our phones are manned 24/7 for urgent assistance.